COVID-19 Health and Safety Requirements during travel

As a traveller to, from or within Canada, you will be asked health questions prior to boarding your flight. In response to these questions, you must not provide information that you know to be false or misleading. The health questions are listed below:

• Do you have a fever and a cough?
• Do you have a fever and breathing difficulties?
• Do you have or suspect that you have COVID-19?
• Have you been refused boarding in the past 14 days due to a medical reason related to COVID-19?
• Do you have a non-medical face mask with which to cover your mouth and nose while moving through the airport and on board the flight?
• Do you confirm that you may be subject to a measure that the provincial, territorial or federal government has put in place to prevent the spread of COVID-19 when you arrive at your destination?
• Do you confirm that you understand that you may be denied boarding a flight to Canada if you have an elevated temperature (fever) and that you may not be able to fly to Canada for a period of 14 days, unless a medical certificate is presented indicating that the elevated temperature is not related to COVID-19?

For the safety and well-being of our customers and employees, you may not be permitted to travel if you have a fever, breathing difficulties, a cough, or have been denied boarding due to these symptoms in the last 14 days, unless you have a medical certificate confirming the symptoms are unrelated to COVID-19. Additionally, you may be subject to preventative measures imposed by a national, provincial or territorial government at your final destination.

Pre-flight infrared temperature checks are required, and travellers must wear a non-medical face mask over their nose and mouth while at check-in, during the boarding process and during their flight. You may be refused transportation for 14 days if you have an elevated temperature and do not have a medical certificate confirming it is unrelated to COVID-19.

All air travellers are required to wear a non-medical face mask unless they have a medical certificate saying that can’t wear one. Not wearing a mask could result in a financial penalty of up to $5000.00.

For more details, please consult the Government of Canada COVID-19: Travel Restrictions, Exemptions and Advice. We also recommend following the Government of Canada’s guidelines around non-medical masks.

By checking in and boarding a flight, you acknowledge your understanding of the requirements and agree to comply with these safety measures.

Should symptoms such as a fever, cough or difficulty breathing develop while on board, please notify the flight crew immediately.